Skip to main content
LinkedIn
Copied!

Table of Contents

Application-provided service requests

Version:

Only available versions of this content are shown in the dropdown

To support a fast, consistent implementation of commonly used customer service features, Pega Customer Service includes several service requests that are ready for use. You can copy or modify the out-of-the-box service request types, or you can add new ones. For information, see Adding new case types and Implementing case types and attributes.

For a list of the out-of-the-box service request types, see the Product Overview for each Pega Customer Service application.

Suggest Edit
Did you find this content helpful?

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us