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Configuring Pega Customer Decision Hub for conditional processing

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To receive the next best actions from Pega Customer Decision Hub for the context data sent from Pega Customer Service, you need to complete the following configurations in Pega Customer Decision Hub.

  1. Add a new business group under Service.

  2. Add a relevance strategy to the newly created group.

  3. In the created strategy, ensure that the NBARelevance property is updated based on the context data sent from the MapContext data transform.

  4. Update the Next Best Action model with the Action and Action ID.

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