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CSRF Settings for chat-specific activities and streams


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Enabling CSRF Settings prevents unwanted attacks on customer web applications. In the following use case, the system performs the CSRF check on all activities and streams except chat-specific activities and streams.

  1. In the header of Dev Studio, click Configure System Settings Cross-Site Request Forgery .

    The system opens the Cross-Site Request Forgery page.
  2. In the Cross-Site Request Forgery (CSRF) Settings section, select the Enable CSRF token check radio button.

    The system displays the Secure section with the following two options:
    • All activities & streams: Secures all activities and streams except the specified activities.
    • Specific activities & streams: Secures only specific activities and streams and allows the rest.
    Enabling the CSRF check doesn’t allow the chatbot to load on a web page.
  3. To exclude CSRF check on the chat-specific activities and streams, perform the following tasks:

    1. In the Secure section, select All activities & streams.

    2. In the Allowed Activities field, enter the following activities to exclude them from the CSRF check:

      • SetChatParams
      • GetCoBrowseConfigurations
      • czInvokeRouting
      • czUpdateConversationOnChatClosure
      • ToasterPopForChat

    3. In the Allowed Streams field, enter the ProcessChatAPI stream to exclude the stream from the CSRF check.

  4. In the Referrer Settings section, perform the following steps:

    1. To enable referrer check, select the Enable referrer check check box.

      • When you select the Enable referrer check option, the system white lists the specified referrer URLs from the CSRF check.
    2. In the Allowed referrers field, enter the following URLs:

  5. To save the changes, click Submit.

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