Skip to main content
LinkedIn
Copied!

Table of Contents

Implementing case types and attributes

Version:

Only available versions of this content are shown in the dropdown

Your application includes a set of predefined case types. A case is defined as a service case or a service request, which is a process that your staff performs to service your customers. Each case type contains one or more processes that you can extend to meet your business requirements. If you do not see an existing case type, you can create one during your planning process.

For a list of the case types, see the Product Overview for your application.

Case types, in the context of a customer service application, are used to define the work your customer is asking you to perform. Examples of case types include Address Change and Close Account.

For the insurance industry, the insurance service cases come from the Pega Services Cases for Insurance application so that they can be reused across other Pega insurance applications. If this need does not pertain to your business, you may create new service cases in the Customer Service for Insurance application.

Suggest Edit
Did you find this content helpful?

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us