Skip to main content

Table of Contents

Supervisor functions


Only available versions of this content are shown in the dropdown

Supervisor functions are the activities that a contact center manager handles to configure and support the customer service representative (CSR) work across all channels. The activities include creating dialogs and coaching tips, maintaining business rules in the production environment, monitoring queues and CSR work, and monitoring messaging system health.

Suggest Edit
Did you find this content helpful?

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us