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Defining products and product types

Pega Customer Service provides Product and Product Type rules to represent the products or services that you offer to your customers. You can extend these rules by defining additional product or product type attributes that are associated with your products.

Use the PegaApp-Product and PegaApp-ProductType rule instances to define your products and their product types. Define the product types before you define the products.

Defining a product type

  1. Log in to Designer Studio.
  2. Go to the Application Explorer, and then enter PegaApp- in the class field at the top of the explorer.
  3. Click ProductType, and then click +Create.
  4. In the Short description field, enter a description of the product type.
  5. In the Product type field, enter a description for the product type (for example, CommercialProduct).
  6. Click Create and open.
  7. In the Product type description field, enter a description for the product type.
  8. Click Save.

Defining a product type

Defining a product type

Defining a product

  1. In the Application Explorer, click Product, and then click +Create.
  2. In the Short description field, enter a description of the product.
  3. In the ProductID field, enter a value for the product (for example, SC101).
  4. Click Create and open.
  5. In the Product type field, select a value from the list.
  6. In the Product name field, enter a product name (for example, Single).
  7. In the Product description field, enter a product description (for example, Single Commercial Product).
  8. In the Product cost field, enter the product cost (for example, 100).
  9. In the Product list price field, enter the product price (for example, 2000).
  10. Click Save.

Defining a product

Defining a product

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