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Deploying Web Chatbot

The Web Chatbot is a standalone widget that can be deployed on any website and is used to help customers find information, send automated responses to their queries, and to create a case for escalations. Web Chatbot is built on the Pega Customer Service application. After you configure the Web Chatbot based on your requirements, deploy the feature on a supported web server.

  1. Configure and save the Web Chatbot as described in Configuring the Web Chatbot widget.
  2. Optional: To change the default application URL to the URL where the Web Chatbot is to be deployed, in the Web Chatbot configuration portal, on the Configuration tab, under Pega Application URL, enter the URL and then click Submit.
  3. To create and download the Web Chatbot as a .zip archive, click the Download Web ChatBot link.
  4. Extract the file from the downloaded .zip file archive and copy the resulting folder to your web server.

To test your deployment, open your web browser and enter the web server path where you deployed the Web Chatbot, for example, http://example.com/webchatbot.

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