In order for Dialogs to be displayed at runtime, you must resave your site-specific Interaction Driver rules, making sure that the Dialogs option is set to Yes.

1. In Designer Studio, click Designer Studio > Customer Service > Interactions > Interaction Driver.
2. Select the values for the following fields:
   1. Show Drivers in
   2. Show categories for this interaction type
   3. Driver Name ​
3. Click Run.
4. Select the driver to modify and click Update.
5. Make your changes and save the form.