Adding a service level agreement to an assessment configuration
To add a service level agreement (SLA) to an assessment configuration, complete the following steps.
Create a SLA in the system that refers to OneDay in the PegaPS-Work class.
In the Explorer panel, click.
On the Records tab, add a row with the Field name/Group set to SLA.
Ensure that the Code column value is the same as the ID of the newly created SLA.