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Adding a service level agreement to an assessment configuration

To add a service level agreement (SLA) to an assessment configuration, complete the following steps.

  1. Create a SLA in the system that refers to OneDay in the PegaPS-Work class.

  2. In the Explorer panel, click Data types Option Map .

  3. On the Records tab, add a row with the Field name/Group set to SLA.

    Ensure that the Code column value is the same as the ID of the newly created SLA.

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