Extending complaint review actions
Complaints managers review submitted complaints and suggest further actions from the following categories: No action, Inspection, and Affirmative action. Add more actions to further customize the process. For example, add an inspection due to insufficient data.
In Dev Studio, add a field value for the new action to the ComplaintAction property of the PegaPS-Data-Complaint class.
For more information about creating field values, see Creating a field value.
Search for and open the ComplaintActionReason data type.
On the Records tab, click Add record and add the action and a reason for the action.
For example, Inspection and Insufficient data.
To add a specific Affirmative action, add a record to the ComplaintsAffirmativeAction data type.
For example, Send written instructions.