Skip to main content
LinkedIn
Copied!

Table of Contents

Setting up an email listener for investigation acceptance in an implementation layer

To configure an email listener in an implementation layer for the acceptance of investigation through email, complete the following steps.

  1. Create an email account.

    1. Click Records Integration-Resources , and then click Email Account.

    2. Save as the PegaPS-Work-ICM-Investigation-Initiate email account to the implementation class of the investigation, for example, PegaPS-ICMImpl-Work-ICM-Investigation-Initiate.

    3. Update the email address as necessary in the sender section and the receiver section.

  2. Save as the ICMInvestigationListener operator and change the access group to the administrator access group of the implementation application.

  3. Configure an email listener.

    1. Click Records Integration-Resources , and then click Email Listener.

    2. Save as the InvestigationAcceptEmailListener listener, for example, InvestigationAcceptEmailImpl.

    3. In the email account section of the listener, update it to the email account that was created in step 1, for example, PegaPS-ICMImpl-Work-ICM-Investigation-Initiate.

    4. Save as the service package (InvestigationEmailDefault) and change the access group to the administrator access group of the implementation application.

    5. Update the service package in the Listener properties section of the email listener.

    6. Update the service class to the Request access class of the implementation application, for example, PegaPS-ICMImpl-Work-ICM-Investigation-Initiate.

Suggest Edit
Did you find this content helpful?

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us