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Updating case types

If an existing case type is close to meeting your business requirements, you can modify it and use it.

  1. In the navigation pane of Dev Studio, click Case types.

  2. Click the case type that you want to modify.

  3. Update the settings for the case type.

  4. Update the processes that are associated with the case type.

  5. Optional:

    Add processes to the case type.

  6. Repeat these steps for any other case types, as necessary.

For more information, see Designing a case.
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