Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

Setting up an email listener for investigation acceptance in an implementation layer

Updated on May 6, 2021

To configure an email listener in an implementation layer for the acceptance of investigation through email, complete the following steps.

  1. Create an email account.

    1. Click RecordsIntegration-Resources, and then click Email Account.

    2. Save as the PegaPS-Work-ICM-Investigation-Initiate email account to the implementation class of the investigation, for example, PegaPS-ICMImpl-Work-ICM-Investigation-Initiate.

    3. Update the email address as necessary in the sender section and the receiver section.

  2. Save as the ICMInvestigationListener operator and change the access group to the administrator access group of the implementation application.

  3. Configure an email listener.

    1. Click RecordsIntegration-Resources, and then click Email Listener.

    2. Save as the InvestigationAcceptEmailListener listener, for example, InvestigationAcceptEmailImpl.

    3. In the email account section of the listener, update it to the email account that was created in step 1, for example, PegaPS-ICMImpl-Work-ICM-Investigation-Initiate.

    4. Save as the service package (InvestigationEmailDefault) and change the access group to the administrator access group of the implementation application.

    5. Update the service package in the Listener properties section of the email listener.

    6. Update the service class to the Request access class of the implementation application, for example, PegaPS-ICMImpl-Work-ICM-Investigation-Initiate.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us