LinkedIn
Copied!

Table of Contents

Defining engagement policies

After you configure the relevant records for use in your engagement policies, use the Next-Best-Action Designer to edit each group and define eligibility, applicability, and suitability conditions for actions associated with this group.

This article describes the Next-Best-Action framework shipped with Pega Marketing™ 8.4 and  Pega Customer Decision Hub™ 8.4. For Pega Customer Decision Hub 8.5, see the Pega Customer Decision Hub User Guide on the Pega Customer Decision Hub product page.
Suggest Edit
Did you find this content helpful?

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.