Indicate which inbound and outbound channels are active and should be considered for Next-Best-Action. For example, if you want to use Next-Best-Action to drive your advertising on the web, make sure that the Web channel is toggled on in Next-Best-Action Designer.
- In the Pega Marketing portal, click Next-Best-Action > Designer > Channels.
- In the Channels section, review the active toggles.
- If you want to disable a channel for Next-Best-Action, set the related toggle to OFF.