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Enabling channels

Indicate which inbound and outbound channels are active and should be considered for Next-Best-Action. For example, if you want to use Next-Best-Action to drive your advertising on the web, make sure that the Web channel is toggled on in Next-Best-Action Designer.

  1. In the Pega Marketing portal, click Next-Best-Action > Designer > Channels.
  2. In the Channels section, review the active toggles.
  3. If you want to disable a channel for Next-Best-Action, set the related toggle to OFF.


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