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Troubleshooting campaigns

Use the following troubleshooting tips to help solve issues related to campaign runs.

Issue: Campaigns that use the same customer segment may fail

Campaigns use customer segments for audience targeting. After a campaign run, segments are refreshed, that is, the membership of a segment is updated based on the outcomes of the campaign strategy. If a segment is used in two or more campaigns that run at the same time, the campaigns may fail because the segment cannot be refreshed.

To solve this issue, schedule the campaign runs so that they do not overlap, or do the following steps to enable transactional segment refresh, which ensures correct segment population in the case of concurrent refreshes:

  1. In the Pega Customer Decision Hub portal, click Audiences > Segments.
  2. Edit the segment that is used in parallel campaigns.
  3. In the Options and Schedule tab of the segment, in the Data Options section, select Enable Transactional Refresh.
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