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Skipping bundle configuration

When negotiating bundles, as a CSR, you can configure the bundle offer by, for example, choosing the mobile phone color. When the negotiation flow is a part of the embedded Pega Next-Best-Action Advisor implementation, as a SA, you can skip the configuration by deleting the dedicated configuration shape, for example, Equipment Details. The configuration shape is provided in Pega Next-Best-Action Advisor, but it is more typically used in Pega Customer Service™.

You can skip bundle configuration in a bundle negotiation case flow by performing the following actions.

Bundle configuration is only supported by Pega Product Catalog.
  1. In the navigation pane of Dev Studio, click App.
  2. On the Classes tab, search for PegaComm-FW-CPMCFW-Work-Negotiation.
  3. In the list of results, expand Process > Flow.
  4. Click Negotiation
  5. In the Negotiate with contact case flow, save the rule to a ruleset in your implementation application, and then click Check out.
  6. Delete the bundle configuration step by right-clicking the Equipment Details shape, and then selecting Delete.
    Deleting the bundle configuration step
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    Deleting the bundle configuration step
  7. Click Save, and then click Check in.

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