Pega Platform version support for Pega-supplied applications
This matrix details the application version required for a given Pega platform version. With few exceptions, the application version required is the same version number as the platform. For example, to run Pega Customer Services for Financial Services on Platform 8.4, you need version 8.4 of the application.
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| App version to run on… |
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| Application | Platform 8.5 | Platform 8.4 | Platform 8.3 | Platform 8.2 | Note |
| Cross Industry | Pega Customer Service | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Sales Automation | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Customer Decision Hub | 8.5.1 | 8.4 | 8.3 | 8.2 | As of 8.5, Pega combined Pega Marketing and Pega Customer Decision Hub into a unified product. | |
| Pega Field Service | 8.5 | 8.4 | 8.3 | 8.2 | ||
| Financial Services | Pega Foundation for Financial Services | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Customer Service for Financial Services | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Sales Automation for Financial Services | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Customer Decision Hub for Financial Services | 8.5.1 | 8.4 | 8.3 | 8.2 | As of 8.5, Pega combined Pega Marketing and Pega Customer Decision Hub into a unified product. | |
| Pega Client Lifecycle Management for Financial Services | N/A | 8.4 | 8.3 | 8.2 | To be released later | |
| Pega Know Your Customer for Financial Services | N/A | 8.4 | 8.3 | 8.2 | To be released later | |
| Pega Smart Dispute for Issuers | 7.48* | 7.41* | 7.41* | 7.41* | Also requires hotfixes | |
| Pega Smart Dispute for Acquirers | 7.48* | 7.41* | 7.41* | 7.41* | Also requires hotfixes | |
| Pega Smart Investigate for Payments | N/A | 8.4 | 8.3 | 8.2 | ||
| Smart Adjust | 7.21* | 7.21* | 7.21* | 7.21* | Also requires hotfixes | |
| Insurance | Pega Foundation for Insurance | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Customer Service for Insurance | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Sales Automation for Insurance | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Underwriting | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Claims for Insurance | 8.5 | 8.4 | 8.3 | 8.2 |
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| Healthcare | Pega Foundation for Healthcare | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Customer Service for Healthcare | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Sales Automation for Healthcare | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Care Management | 8.5 | Not available | 8.3 | 8.2 |
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| Pega Claims Workstation for Healthcare / Pega Claims Repair for Healthcare | N/A | 8.4 | 8.3 | 8.2 | ||
| Pega Smart Claims Engine for Healthcare | 8.5 | 8.4 | Not available | Not available | ||
| Pega Product Composer for Healthcare | N/A | 8.4 | 8.3 | 8.2 |
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| Pega Sales Automation for Statutory Healthcare | N/A | 8.4 | 8.3 | Not available |
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| Communications | Pega Foundation for Communications | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Customer Service for Communications | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Customer Decision Hub for Communications | 8.5.1 | 8.4 | 8.3 | 8.2 | As of 8.5, Pega combined Pega Marketing and Pega Customer Decision Hub into a unified product. | |
| Pega Configure Price Quote for Communications | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Fulfillment Control Center for Communications | 8.5 | 8.4 | 8.3 | 8.2 |
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| Life Sciences | Pega Pharmacovigilance | N/A | Not available | 8.3 | 8.2 | |
| Pega Foundation for Life Sciences | N/A | Not available | 8.3 | 8.2 | ||
| Government | Pega Government Platform | 8.5 | 8.4 | 8.3 | 8.2 |
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| Pega Certification and Licensing for Government | N/A | 8.4 | 8.3 | 8.2 | ||
| Manufacturing | Pega for Manufacturing | 8.5 | 8.4 | 8.3 | 8.2 | |
| Pega Warranty | 8.5 | 8.4 | 8.3 | 8.2 | ||
Published September 17, 2019 - Updated November 2, 2020