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Pega Predictive Diagnostic Cloud Improvement Plan overview

The Improvement Plan landing page provides detailed information about issues that affect the performance of your monitored system. By looking at this information, you can identify areas that you need to work on to improve your system's performance. To access the page, on the navigation pane, click Improvement Plan. You can subscribe to periodically receive emails with the detailed Improvement Plan or emails with a summary of each category. For more information, see Managing Pega Predictive Diagnostic Cloud scorecard and alert subscriptions.

From the landing page, in the top-right corner, you can select the system that you want to monitor. Click the Refresh icon to update data on the page. In the top-left corner, you can select the application that you want to monitor.

The performance statistics are divided into the following categories of cases:

  • Alarms – Represent high-urgency issues in your system that should be quickly resolved.
  • Application Logic – Represents issues that are related to the configuration that is used to incorporate the business logic in your application.
  • Connectors – Represent issues that are related to the connectors that are used in your application.
  • Database – Represents issues that occur in your database configuration.
  • Pega Platform™ Tuning – Represents issues that are related to your Pega Platform configuration.
  • Exceptions – Represent issues that are related to errors in the code.

The categories prioritize cases based on their urgency. In the Trend column, the red (higher) and green (lower) arrows show the cases that are gaining or decreasing in importance.

In both the online and email versions of the Improvement Plan, you can open a case in Pega Predictive Diagnostic Cloud™ by clicking the case's ID and view the detailed description, root cause analysis, and recommended actions. In the Affected column, you can see which process area in your system is affected by the issue: web interactions, service interactions, or batch processing. In the Impact column, you can see how much time your system spent on this issue in the last seven days and a percentage increase or decrease compared to the previous week. In the Occurrences column, you can see how frequently this problem occurred within the last seven days and a percentage increase or decrease compared with the previous week.

To see more details for each case, click the Expand icon. The expanded section displays a detailed description of the issue, the status of the case, and how many times the issue occurred within the last weeks.

To see more cases for a category, at the bottom of that category, click See more cases. Up to 500 cases in the category are displayed, sorted by urgency. In the top-left corner, you can select the category that you want to view.

Issues that stop occurring are automatically resolved and removed from the Improvement Plan 14 days after their last occurrence.

Published March 17, 2017 — Updated November 5, 2018


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