Configuring the key performance indicator in Pega Predictive Diagnostic Cloud
In Pega Predictive Diagnostic Cloud™ (PDC) and Pega Autonomic Event Services™ (AES), if your application has specific known issues that are expected to be slower, bigger, or costlier than the key performance indicator (KPI) threshold value configured in Pega Platform™, you can discard unnecessary alerts. You can elevate the KPI value on a case to receive only prioritized and significant alerts for known issues.
A system key performance indicator is a measured value that is recorded by an alert. If the value is higher than the threshold configured in Pega Platform, the alert is triggered. Each alert is mapped to a specific case type in PDC. When you elevate the KPI on a case, all the alerts with a lower KPI are ignored. All the alerts with an equal or higher KPI are processed and assigned to a case type.
Elevate the KPI in PDC or AES by doing these steps:
- In the Search field, enter the case ID for which you want to change the KPI.
- Press to open the case.
- Click , and select .
- In the ElevatedKPI field, enter the new KPI value.
- Click .