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Encrypting operator IDs in Pega Predictive Diagnostic Cloud

Hide operator IDs of the systems that you are monitoring by enabling the operator privacy mode. Use this mode to comply with your company's security policies related to personally identifiable information (PII).

Pega Predictive Diagnostic Cloud™ (PDC) automatically filters out potentially sensitive data that it receives, with the exception of operator IDs, which can be identifiable. To prevent PDC from storing this ID data, enable the operator privacy mode. As a result, each operator ID is immediately replaced with an encrypted hash. When you enable operator privacy mode, PDC uses both AES256 and SHA256 to perform a one-way encryption of the operator ID value, and then stores only the encrypted value. The encryption process uses both system data and the operator ID to form a unique token for each operator, so that the value that is stored in PDC is consistent and repeatable within your environment, but you cannot reverse the unique token back to the operator ID. If you know the operator ID, you can trace the unique token for the operator in PDC, but you cannot use the unique token to trace the operator ID.

After you enable operator privacy mode, PDC immediately encrypts operator IDs in all subsequent events, and discards operator IDs. You cannot apply this setting to any previous events. However, because PDC routinely purges all events that are older than 14 days, after this time passes from when you enable the operator privacy mode, the database contains only events with encrypted operator IDs.

Enabling operator privacy mode

Encrypt all operator IDs in PDC diagnostic data.

  1. In the PDC header, click the Properties icon, and then select System policies > Operator privacy mode.
  2. Turn on the Encrypt Operator IDs switch.
  3. Click Submit.
Enabling operator privacy mode
"Accessing the Operator privacy mode menu in PDC and enabling operator privacy mode"
Enabling operator privacy mode

Viewing an encrypted operator ID

Retrieve the encrypted operator ID of a specific user, for example, to help debug an issue that might be caused by that user.

  1. In the PDC header, click the Properties icon, and then select System policies > Operator privacy mode.
  2. In the text field, enter the operator ID for which you want to retrieve the hash, for example, john.smith.
  3. Click View encrypted operator ID.
  4. Click the Copy icon next to the Encrypted Operator ID to copy the hash to your clipboard.
"Viewing the enrypted operator ID of a specific operator"
Viewing an encrypted operator ID
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