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Encrypting operator IDs in Pega Predictive Diagnostic Cloud

Hide operator IDs of the systems that you are monitoring by enabling the operator privacy mode. Use this mode to comply with your company's policies related to personally identifiable information (PII).

Pega Predictive Diagnostic Cloud™ (PDC) automatically filters out potentially sensitive data that it receives, with an exception of user IDs, which might be identifiable. To prevent PDC from storing this data, enable operator privacy mode. As a result, each user ID is replaced with an encrypted hash. When you enable operator privacy mode, PDC uses both AES256 and SHA256 to perform a one-way encryption of the operator ID value. The encryption process uses both system data and the operator ID to form a unique token for each operator, so that the value that is stored in PDC is consistent and repeatable within an environment but you cannot reverse it. If you know the operator ID, you can trace the unique token for the operator in PDC, but you cannot use the unique token to trace the operator ID.

Enabling operator privacy mode

Encrypt all operator IDs in PDC diagnostic data.

  1. In the PDC header, click the Properties icon, and then select System policies > Operator privacy mode.
  2. Turn on the Encrypt Operator IDs switch.
  3. Click Submit.

Viewing an encrypted operator ID

Retrieve the encrypted operator ID of a specific user, for example, to help debug an issue that might be caused by that user.

  1. In the PDC header, click the Properties icon, and then select System policies > Operator privacy mode.
  2. In the text field, enter the operator ID for which you want to retrieve the hash, for example, john.smith.
  3. Click View encrypted operator ID.
  4. Click the Copy icon next to the Encrypted Operator ID to copy the hash to your clipboard.
"Viewing the enrypted operator ID of a specific operator"
Viewing an encrypted operator ID
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