Table of Contents

Getting started with Pega Predictive Diagnostic Cloud

Pega Predictive Diagnostic Cloud™ (PDC) can monitor your application performance and diagnose system health issues. Use PDC to quickly identify and correct these issues quickly, and minimize their impact on your business.

Start using PDC by completing the following tasks:

  1. Logging in to PDC.
  2. Learning about user roles.
  3. Optional: Connecting your system to PDC.
  4. Choosing the scope of PDC notifications.
  5. Tracking issue resolution in PDC.

Logging in to PDC

Quickly access PDC through the Pega Support portal. This method uses your Pega Support credentials for the PDC account that is assigned to your Pega Cloud® Services environments.

  1. Go to Pega Support.
  2. In the Support Quick Links section, click Access Predictive Diagnostic Cloud.
  3. If your organization uses multiple account IDs or project codes, on the PDC Systems Directory page, click the system that you want to access.
  4. If you cannot log in, submit a support request to Pega Support. In the request, provide the name and email address of your PDC administrator.
When you log in to PDC through the Pega Support portal, you receive the Manager role.

The following video presents logging in to PDC through the Pega Support portal and includes selecting a system in the PDC Systems Directory:

"Logging in to PDC through the Pega Support portal"
Logging in to PDC through the Pega Support portal

Learning about user roles

In PDC, you can have one of the following roles:

  • Manager

    Users who administer PDC. With this role, users can access the Settings menu in the header of PDC, manage notification subscriptions, and view the work queues of other users.

  • User

    Users who monitor the application or who are responsible for resolving cases.

You can add additional users to PDC. For more information, see Managing PDC operator records.

Optional: Connecting your system to PDC

If you are a Pega Cloud Services client, your environments are automatically connected to PDC as part of Pega Cloud provisioning, and you do not need to complete that procedure yourself. However, if you run Pega Platform™ on a private cloud or on premises, you might need to configure your system to send data to PDC.

For more information, see Configuring on-premises systems for monitoring with PDC.

Choosing the scope of PDC notifications

PDC provides numerous measurements of your system that you can receive as messages to help you address any issues that might occur. For more information about the types of notifications, see List of events and notifications in PDC.

To only receive the measurements that are relevant and useful for you, determine what data you need to receive on a regular basis, what information is only useful when troubleshooting a specific issue, and who should receive this information.

  • For your managers, click New notification > Daily digest notifications, and then in the Notification name list, select the following notifications:
    • TOP 5 user impact
    • TOP 5 reliability
    • Improvement Plan: Details.
    Create a subscription to receive these reports several days a week. For more information, see Managing notifications in Pega Predictive Diagnostic Cloud.
  • For your operations team, click New notification > Event-based notifications, and then, in the Notification name list, select event-based notifications that you want to receive.
    For a list of important values to monitor, see the event-based notifications that are marked as recommended in List of events and notifications in PDC.

Tracking issue resolution in PDC

When PDC indicates an issue, you need to determine the easiest way to process that issue.

You can choose from the following options:

  • Use PDC to assign the case to your developers for investigation and track the work that is assigned to them.
  • To manage and track the work in another system, for example, Agile Studio, Jira, or ServiceNow, configure the integration with that system. For more information, see Integrations in PDC.
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