Integrations with project management tools in Pega Predictive Diagnostic Cloud
Pega Predictive Diagnostic Cloud™ (PDC) collects various types of data about your monitored system, and creates cases. You can share PDC cases with project management tools to track the resolution of issues.
For more information about how PDC uses data points to track issues, see Event grouping in Pega Predictive Diagnostic Cloud cases.
You can integrate PDC with the following project management tools:
- Agile Studio
This is the recommended option. For more information, see Integrating PDC with Agile Studio.
For more information, see Integrating PDC with Jira.
For more information, see Integrating PDC with ServiceNow.
For more information, see Integrating PDC with PagerDuty.
After you configure an integration, you can perform the following tasks:
- Sharing a PDC case with a project management tool
After you configure integration with ServiceNow, you can also configure PDC to create ServiceNow events and incidents by sending event-based notifications directly to ServiceNow. For more information, see Managing notifications in Pega Predictive Diagnostic Cloud.