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Pega Predictive Diagnostic Cloud FAQ

Pega Predictive Diagnostic Cloud™ (PDC) is a service for closely monitoring and precisely assessing the performance of your Pega Platform™ applications. You can use the knowledge that PDC gives you of the areas that need improvement to thoroughly investigate and effectively deal with unexpected or unwanted behaviors in your system.

Find the most frequently asked questions about PDC and its functionality:

How much does PDC cost? Do I have to pay any hosting charges?

PDC is included in your license. Whether you are a Pega Cloud® Services customer, or you use the PDC service to monitor your on-premises or private cloud deployments, it is free of any additional charges.

Can I use PDC to monitor systems other than my production system?

PDC provides governance and monitoring services for all environments. However, to ensure that the data that PDC gathers is correct, you must give each of your systems a unique name. For more information, see Configuring the system name.

How can PDC notify me about important events in my system?

You can choose to receive notifications about alerts, exceptions, and other events in your system, as well as periodic summaries of urgent issues. For more information, see Managing notifications in Pega Predictive Diagnostic Cloud.

I previously used Autonomic Event Services (AES) to monitor my systems on premises, but AES has not been updated in a long time. Why should I switch to PDC?

PDC will always be better software, with better support, at a better price:

  • Better support

    A dedicated PDC team maintains and fixes problems in the PDC service. Global Client Support engineers and the Customer Success team can access your instance of PDC (unless you have specified that this access is restricted) to help you understand any application and environment issues that PDC has identified.

  • Better price

    PDC is free. There is no license to pay for, and you do not have to maintain and pay for infrastructure (Java, database, application server), or data center chargebacks for servers. Unlike AES, there is also no need for additional staff to install and maintain PDC.

Can I change the time zone in which PDC displays data?

You can change the time zone that PDC uses to display data for your monitored systems by editing your profile settings. To access the settings, on the right side of the PDC header, click User Icon > Profile.

Can I monitor my Pega Platform applications with my current APM tool instead of PDC?

PDC provides a low-code Pega perspective of Pega applications, rather than a lower-level Java perspective. It makes your Pega life comfortable and easier by automating detection, diagnosis, and even some resolution activities. On the other hand, an APM tool only gives you a perspective on the internals of your application. To learn more, see Why PDC is a better choice for monitoring Pega Platform than your APM tool.

How long does PDC store data from my system?

PDC helps you identify and resolve current and recent issues. As a result, depending on the type of information, PDC stores raw data only for up to 95 days, and then purges it. For more information, see Data retention policy.

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