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Who should use Pega Predictive Diagnostic Cloud

You can use the information that Pega Predictive Diagnostic Cloud (PDC) gathers to decide how best to proceed. For example, you can monitor how users use your application and develop new features to bring additional business value. You can also detect issues to prevent or repair incidents and identify flaws in your application design to improve it.

Different teams and roles can benefit from PDC in the following ways:

  • Application owners and product owners can measure the business value that your application delivers and prioritize investments into key areas. PDC can help them understand how end-users use the application by providing information on the levels of traffic in the application and identify which functionalities customers use the most. This information can help them to decide in which aspects of the application to invest to bring the most possible business value.
  • IT support engineers and operations engineers can detect issues early by setting automatic notifications in PDC for events critical to your business. They can also predict upcoming issues by detecting anomalies that can lead to failures in your application.

    For example, when your application runs out of memory, you typically need to restart your system. You can configure PDC to send notifications about memory deficiencies, and set your application to automatically restart whenever it receives this type of notification.
  • Developers and performance experts can identify issues that affect system stability, reliability, and availability. With the holistic view of the application inner working that PDC provides, they can optimize the application by resolving issues connected to the following areas:
    • Resources
    • Cooperation between Pega Platform components
    • Application design
Onboarding for PDC

1 Fundamentals of PDC
   1.1 How PDC manages monitoring data
   1.2 What data PDC collects
   1.3 How PDC ensures data privacy
   1.4 Who should use PDC
   1.5 How to start using PDC
   1.6 Licensing and support

2 Event Viewer in PDC
   2.1 System Events in PDC
   2.2 Analyzing events

Pega Predictive Diagnostic Cloud System Administrator System Architect User Experience Designer Front-End Developer System Administration
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