Pega Customer Service overview

Pega Customer Service provides a rich set of features designed to enhance the customer experience, improve user productivity, increase customer satisfaction, and resolve customer issues with context, immediacy, and relevance at the initial point-of-contact. Pega Customer Service helps drive better business outcomes by delivering one-to-one customer engagement powered by real-time, omni-channel artificial intelligence (AI) and end-to-end robotic automation, to make customer and employee-facing processes more efficient.

Pega Customer Service provides three purpose-based portals designed to meet the needs of specific contact center personnel, such as front-line Customer Service Representatives (CSR's), Managers, Supervisors, Administrators, and back office personnel that work closely with the customer service function within the business.

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