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Assign to Robot Queue

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You can define case statuses within the Assign to Robot Queue: Setting case status based on robotic automation status smart shape.

This gives you granular control of the case status, within and outside the happy path scenario. You can map some or all of the predefined assignment states to case statuses and keep them synchronized.

Robotic assignment state Description
Assignment is queued Change case status when a robotic assignment is added to a work queue.
Work queues are called assignment types in Pega Robot Manager.
Robotic Automation is in progress Change case status when a robot pulls the assignment and starts working on it.
Robotic Automation has conflicting results Change case status when a robotic assignment is completed but returns data that fails validations specified for the case.
Robotic Automation fails Change case status when a robotic assignment could not be completed and failed.
Robotic Automation times out Change case status when a robotic assignment could not be completed in the threshold time specified in the assignment type/work queue.

  • Using Pega Robot Manager

    Use Pega Robot Manager to manage and deploy automation packages to both attended robotic desktop automation (RDA) and unattended robotic process automation (RPA), monitor the performance, health, and throughput of your RPA robots; and manage the life cycle of your RPA robots, including manual start and stop, and defining scheduled actions to enable more throughput when the workload is high.

  • Learning about robot issues through notifications

    You can improve your experience with Pega Robot Manager by enabling gadget and email notifications.

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