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Performance timeline metrics

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The Performance timeline widget contains various types of operational metrics to help you assess the performance of your robotic workforce on an hourly basis.

Active: working (%)
The percentage of active time within an hour that robots spent processing assignments.
Active: ready (%)
The percentage of active time within an hour that robots spent waiting for assignments.
Active: not ready (%)
The percentage of active time within an hour that robots spent being unable to process assignments due to an error in the robot system.
Assignments completed (num)
The total number of completed assignments. The number includes successful, failed, and conflicting assignments.
Distribution of not ready (%)
An hourly distribution of the total percentage of time that robots spent Not ready in a work group. This indicates the time robots were active but unable to process assignments due to an error in the robot system.
Distribution of ready (%)
An hourly distribution of the total percentage of time that robots spent Ready in a work group. This indicates the time robots spent waiting for assignments to process.
Distribution of started (%)
An hourly distribution of the total percentage of time that robots spent Started in a work group. This indicates the time robots spent in session before requesting the first work assignment.
Distribution of working (%)
The distribution of robotic work across the day in a work group. Indicates how much time within each hour robots spent processing assignments.
Distribution of standby (%)
An hourly distribution of the total percentage of time that robots spent in the Standby state. Indicates the time before the robot start (the RPA service is initiated, sending heartbeat messages to Pega Robot Manager).
Error rate
The percentage of failed assignments.
When a robot returns an assignment with Did not complete, blank, or invalid status, then that assignment is considered failed.
Number of robots (num)
The number of unique robots that were active within each hour.
Standby robots are not considered active.
SLA met (num)
The total number of assignments that were completed within the SLA deadline.
SLA met (%)
The percentage of assignments that were completed within the SLA deadline.
SLA missed (num)
The total number of assignments that were completed past their SLA deadline.
SLA missed (%)
The percentage of assignments that were completed past their SLA deadline.
Total process time
The amount of time that the robots spent in the Working state.
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