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Processing multiple failed assignments

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You can requeue multiple failed assignments so that they can be processed again.

  1. In the application header, click Issues.

  2. In the Failures tab, select the failed assignments that you want to reprocess.

  3. Click Requeue all.

  • Processing failed assignments

    If an assignment is not successfully processed (automation failed for that assignment), you can requeue it so that it can be processed again or you can skip processing of the automation by manually continuing the flow in a case type. You can also requeue multiple failed assignments at a time.

  • Processing a single failed assignment

    You can requeue a single assignment so that it can be processed again or manually continue a flow in a case type to skip processing on an automation.

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