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Processing a single failed assignment

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You can requeue a single assignment so that it can be processed again or manually continue a flow in a case type to skip processing on an automation.

  1. In the application header, click Issues.

  2. Click Failures tab.

  3. From the drop-down list, select the type of assignment for which you want to view failed assignments.

  4. In the span Failure column, click the case that contains the failed assignment that you want to process.

  5. In the Assignments section, click Begin.

  6. Perform one of the following actions:

    • To manually continue the flow, select Actions Resume manually , and then click Submit.
    • To address the invalid data and to requeue the item so that it can be processed again, perform the following actions:
      1. Optional: Click Action Edit to update a field.
      2. Click Submit.

  • Processing failed assignments

    If an assignment is not successfully processed (automation failed for that assignment), you can requeue it so that it can be processed again or you can skip processing of the automation by manually continuing the flow in a case type. You can also requeue multiple failed assignments at a time.

  • Processing multiple failed assignments

    You can requeue multiple failed assignments so that they can be processed again.

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