Reprioritizing assignment types
Robots can retrieve assignment types by using one of the following methods: by urgency, or by their order on the work group page. By default, robots retrieve assignments based on their urgency.
In the application header, click Robots.
Click the work group that contains the assignment type that you want to reprioritize.
In the Assignment types section, click the Pencil icon.
Perform one of the following actions:
- To prioritize by assignment type, select the Assignment type radio button and use the drag handles to reorder the list.
- To prioritize by urgency, select the Most urgent radio button.
- Managing work groups and assignment types
You can use Pega Robot Manager to manage your work groups and assignment types in several ways.