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Viewing conflicts for work assignments

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You can view work assignments for which there are conflicts. Conflicts appear when an automation was successfully run but returned data that did not meet validation criteria for the case or assignment.

Use conflict information to determine which automations to review, which could mean that you need to update validation rules or that the automation developer should review the format of the values that are returned by the automation.

  1. In the application header, click Issues.

  2. Click the Conflicts tab.

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