To create a log file of user activities, include the Loguser= parameter in the command that you use to start Pega Robot Runtime. This information can help Pega Support to quickly identify and correct the problem.

To specify a file in which to log user activities, perform the following steps:

1. Open a command prompt window.
2. At the command prompt, enter the command to start Pega Robot Runtime and include the Loguser= parameter. Include quotation marks (") around the file path and name.

For example, to create a log file named pra01.txt in the C:\LogFiles folder, in version 19.1 or later, enter the following on the command line:

C:\{path to synch engine install}\Pega.Loader.exe --args Loguser="C:\LogFiles\pra01.txt"

To create a log file named pra01.txt in the C:\LogFiles folder, in version 8.0 SP1 or earlier, enter the following on the command line:

C:\{path}\OpenSpan.Runtime.exe Loguser="C:\LogFiles\pra01.txt"