Use Pega RPA to build bridges between unrelated software systems and to automate tedious manual work, improving productivity and efficiency. Pega RPA is composed of several tools, including the following:
- Pega Robotic Automation
- Pega Robot Manager
You can use these tools and others to create automations, deploy those automations to your users, manage the automations, and execute the automations, either in an unattended or attended implementation.
With Pega Robot Studio, you can automate commonly performed tasks and synchronize data across unrelated applications. Pega Robot Runtime executes those automations, either to assist users (attended) or to perform tasks independently (unattended). Pega Robot Manager, Pega Package Server, and Pega Synchronization Engine help you to deploy, update, and manage the automations, called robots, that you create. Use the Pega Automation Importer to translate automation package definitions published from Pega Robot Studio into an organized, versioned inventory of robot connector instances for use in your Pega application.
Whether adjudicating claims, onboarding customers or employees, reconciling financials, or updating customer information in systems of record, you can create unattended robotic process automations to optimize the completion of these tasks across your enterprise. For example, when an automobile insurance claim is submitted, an automation can analyze the submitted information, look up and verify policy holder information, and then update web, cloud, or on-premise applications with the new information.
You can create attended automations that users can run as needed to efficiently perform their everyday tasks. For example, you can create an automation that starts the various systems an employee uses when the computer is turned on. The list of systems can include Pega applications, non‐Pega programs and URLs, and Pega Robot Studio automations. For example, in a call-center environment, you can create an automation that retrieves pertinent customer information and then updates all systems if changes are made, while providing an audit trail of the changes that took place during the customer interaction.
The unique technology and powerful features of Pega RPA provide a way to address pain points and maximize efficiency throughout your organization.