Types of robotic automations
From a licensing perspective, you can create two types of automations with Pega Robot Studio and run them with Pega Robot Runtime
You use Robot Studio to create both types of automations and the development process is almost entirely the same.
With unattended automations, the work is performed automatically, without human intervention. Typical use cases involve automating repetitive back-office tasks, where you submit work to a queue and RPA robots process the work in a batch mode.
With attended automations, users interact with the automation on their desktop. In a customer-service scenario, a typical automation would consist of the following steps:
- Retrieve customer information from various applications
- Present the information to the service representative
- Allow the representative to change the information as needed
- Update the original applications with those changes
.For more information about licensing Pega RPA, contact your Pega sales representative.