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Failure messages for Microsoft Exchange to Pega Sales Automation calendar and contacts integration

This content mentions Pega Express, which formerly referred to App Studio. Pega Express now unifies our low-code experience strategy with our delivery methods. You can find the Pega Express delivery methodology here.

Calendar and contacts integrations are background processes that synchronize your Microsoft Exchange calendar and contacts with your Pega Sales Automation™. If the calendar or contact synchronization process fails, Pega Sales Automation sends an email notification message to the recipients that you specified when you configured the settings for your calendar or contact integration.

The following table contains descriptions of some common calendar or contact synchronization failure messages:

Calendar and contacts synchronization failure message Root cause / solution
The SMTP address has no mailbox associated with it.

The mailbox is not configured in Microsoft Exchange.

Configure the mailbox in Microsoft Exchange with the required email address.

Exchange Web Services are not currently available for this request because none of the Client Access Servers in the destination site could process the request.

The Microsoft Exchange Server is available but is not able to process your request.

Increase the RAM of the Microsoft Exchange Server.

Read timed out.

Microsoft Exchange did not respond within the specified timeout period.

For additional information, see the Microsoft website.

outlook.office365.com

Network access is down.

Retry when network access resumes.

Connection reset.

The throttling limit has been exceeded.

For additional information, see the Microsoft website.

Active Directory is unavailable. Try again later.

This is typically a transient error.

If the error persists, troubleshoot the Microsoft Exchange Server or contact Microsoft support.

The specified server version is invalid.

The Microsoft Exchange Server that you specified in Pega Express is not valid.

Enter a valid Microsoft Exchange Server version in Pega Express.

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