Pega Community is your gateway to documentation, training, support, components and language packs, partner programs, and client programs.
To use Pega Community, you must first register on the Pega Community home page.
To register, click thebutton that is displayed at the bottom of the page.
If you have registered but are not logged in, click thebutton that displays at the bottom of the page.
On the Pega Community page, click the Get Started tab to start your journey with Pega.
The Pega Knowledgebase (navigation: Pega Community > Documentation) is an online library of guides, articles, and videos about Pega products and services.
You can browse the Knowledgebase by Product, Capability, and Pega Cloud Services to find product landing pages, deployment guides, knowledgebase articles, and videos.
Videos are fully searchable by keyword and filters.
In the Video Library, scroll to the Search field and enter a keyword string.
For the found videos listed in the Search results page, you can filter them by Product, Capability, Role, and Series (such as the Troubleshooting series of videos).
Troubleshooting videos are short, easy-to-understand recordings. These videos are created by Pega support engineers to resolve commonly occurring issues or provide answers to questions you might have about the Pega Platform.
From the Pega Community main menu, hover your mouse pointer over to see the menu. Click to display the library of videos created by support engineers.
In the What’s New video library, get high-level overviews and demonstrations of the latest Pega Product features.
In the TechTalk video library, watch and listen to Pega experts discuss special topics of interest.
In the Product How-To video library, watch demos of how to perform specific tasks in the Pega Platform.
The Resolved Issues page lists the fixes for Pega defects (bugs) reported by you and other Pega clients. Resolved Issues are documented for all levels of Pega Platform releases: major releases, minor releases, and patch releases.
You can search for or browse the Pega Community to find the Resolved Issues page.
Alternatively, you can hover your mouse pointer over Pega Platform product page, click the icon for Resolved Issues. to see the menu and . On the
A Resolved Issue presents a concise and informative summary of a Pega defect (bug) that you or other Pega clients have reported and the changes that have been made to address the bug, that is, the bug fix.
The Resolved Issues represent the only documentation specifically and directly for client-reported issues that are confirmed as defects and fixed in a particular release. If your support case reports an issue that you are having using a Pega product or service, an Incident (INC) is opened and triaged. If your INC identifies a Pega defect, a BUG report is generated from your INC and tracked for resolution in the Pega-internal implementation of Agile Studio. While the bug triage and fix development is in process for the targeted Pega Platform release, your support case (INC) is closed with the Resolution note, Will be fixed in upcoming patch. You and other clients can then view the Resolved Issues to find the resolved bug, the bug fix.
As a Pega client, you can view Resolved Issues both as a searchable web site and as a downloaded PDF that contains all of the Resolved Issues for a particular release. For more information, see Pega Platform Patch Releases Resolved Issues Download.
If you know the ID of your support case (an older SR or a newer INC), you can search the Resolved Issues on that ID.
You can also browse the resolved issues by filtering on Platform Version or Capability, or both. Browsing by these filters lets you see what is included in a Pega Platform release (a major release, a minor release, or a patch release) before updating your Pega deployment.
You can also perform keyword searches to confirm that a hotfix you received has been delivered in a later Pega Platform release.
Pega support teams also use Resolved Issues when they post Pulses in your support cases to inform you if an issue that you are reporting has already been fixed. When this happens, the Pega support team encourages you to update to a major or minor release or to apply the latest patch release.
A Support Article provides the solution for a specific support case reported for a specific product and version. There is a one-to-one relationship between a resolved support case and a support article. Think of a support article as the support answer to the specific case for the specific product release against which a problem was reported.
Check out the Support Articles in the Support Articles library.
In Pega Community, clickto view the available list of Support Articles. Sort or filter the Capability and Product to open a particular Support Article that might help you resolve your issue.
All Support Articles published prior to Pega Platform 7.4 are archived. For people with Pega Infinity applications, this archiving improves your search experience and helps you find the relevant troubleshooting information faster. For more information, refer to the Support Article Archival Announcement post on Pega Collaboration Center.
From the Pega Community main menu, hover your mouse pointer over Browse Support Articles. On the Support Articles page, scroll to the bottom. Click the icon for Search the Archive. to see the menu. Click
Alternatively, you can search for the archived Support Articles on Pega Community's Archive page.
Troubleshooting articles are found on the Documentation tab of Pega Community search results.
Troubleshooting articles provide in-depth explanations and solutions for using Pega products. These articles are developed from support cases resolved by the support team. They are collected in Pega Platform Troubleshooting. Explore this collection to see what is available. Alternatively, search the Pega Community using a keyword string Pega Platform Troubleshooting or a string that starts with Troubleshooting. Notice that the default tab on the search results page is Documentation. If needed, filter the search results by selecting the following values for the search facets:
- Content Type = Article
- Product = Pega Platform and <choose a Version>
- Capability = <choose one or more Pega Platform Capabilities: One capability yields more focused results.>
Troubleshooting articles are archived when other Documentation is archived periodically.
When you search for any type of knowledgebase article, watch for the Search Archives link.
Keeping current with Pega is a critical resource for all users of Pega products and services. It contains all the articles that you need for updating your Pega products and services, for both on-premises environments and cloud environments.
Pegasystems strongly encourages you to stay current on the latest release of Pega products and services because important security and reliability improvements are delivered with each new release. To learn about the path you can take, read Pega software maintenance and extended support policy.
Update and patch your Pega deployment with ease by using the form provided on Stay current with Pega.