1. Log in to the Pega® Warranty application as a dealer using the operator ID and password. For more information, see Operators list and description.
2. Create a Prior approval case in one of the following ways:
   • Online
   • Using the pre-authorization (Prior approval program)
3. Log in to the Warranty application as an approver to approve the case.

After the prior approval is approved:

• A claim unit is created or converted from the prior approval request.
• A set of claim data is transferred from the prior approval case to a claim unit.

A dealer either creates a prior approval request prior to the repair order or the system automatically creates a request if pre-authorization is required after applying a common request program.