A Pega^® Warranty Product inquiry case allows a dealer or a supplier manager to review detailed product information from multiple sources and display it on a single screen. In the auto layer, all of the data is displayed as a Vehicle inquiry case. The input is a serial number or a vehicle Identification number (VIN). The Product inquiry and the Vehicle inquiry cases are supported on a mobile devices using the Pega Mobile application.

The complete Product inquiry process flow is detailed in the following image:

Product inquiry process flow

A dealer or a supplier manager enters a product serial number to display and review details about a particular product, including:

• Product details
• Warranty details
• Historical data about product repairs
• All claim information for the product