Submitting custom opportunity tag requests

To request custom opportunity tags for Pega® Workforce Intelligence, you must complete and submit the applicable Workforce Intelligence request forms. The following forms provide the Workforce Intelligence team with the information that they need to create custom opportunities for you.

Before you begin

To download the applicable form, click the links, and then complete the form and save the file. To view and complete these forms, you need Adobe Acrobat Reader or a similar product.

To submit the forms, perform the following steps:

  1. Go to My Support Portal.
  2. Select your account from the list and then click Create.
  3. Select Product Defect as the request type and enter the requested information on the form by using the following values.
    In this field Select or enter
    Symptom System Behavior Incorrect
    Product Workforce Intelligence
    Product Version Workforce Intelligence
    Project Name Workforce Intelligence
    Is this system on the Cloud? Yes
    Environment URL N/A
    Environment type Production
    Brief Description Requesting custom opportunity tags
    Detailed Description (enter any detailed instructions and the effective date for these changes)
    Steps to reproduce N/A
    Any error messages? N/A
    Attempted solutions N/A
    Severity Severity 3
    Urgency High
    Contact Phone (enter your phone number)
    Contact Country (select the name of your country)
    Contact's Time Zone (select your time zone)
  4. Click Upload File, attach the forms, and then click Submit.
If the Workforce Intelligence team needs additional information to create the tags, they will contact you.
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