Updating token-signing certificates

With the Pega Robotic Automation Deployment Portal, you can use the Pega Robotic Automation Security Token Service (STS) or Microsoft Active Directory Federated Service (AD FS) to provide security tokens when you implement single sign-on to expedite the login process.

Notify Pega Support of a new token-signing certificate when you implement single sign-on and when you need to rotate an expiring certificate.

Provide the certificate three weeks in advance to avoid service interruptions.

Before you begin

  1. Log in to My Support Portal.
  2. On the My Support Portal home page, click New request > For something I need.
  3. On the Create tab, enter the request information:
    1. In the Service request field, select Other.
    2. In the Short description field, enter Update the token signing certificate.
    3. In the Application field, enter Workforce Intelligence.

    4. In the Deployment field, select Pega Cloud.

    5. In the Environment field, enter Other.

    6. In the Other URL field, enter the URL of your Workforce Intelligence instance, for example, https://xxxx.wfi.pega.com.

    7. In the Environment type field, select Production
  4. Click Continue.
  5. On the Details tab, in the Describe the issue field, enter Please update the token signing certificate for <tenant> in the Deployment Portal
  6. Click Add attachments, and then upload the new token-signing certificate.

  7. Click Continue.
  8. On the Communication preferences tab, review the contact information, and then make any necessary changes or additions.
  9. Click Finish.

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