What happens when you move a user to another team
In Pega Workforce Intelligence™, you can move data collectors (associates) from one team to another to reflect changes in an organization. Administrators can complete these changes directly in Workforce Intelligence using the import/export features for data collectors. You can export data collectors to get a correctly formatted CSV file, update the team assignments for data collectors, and then import the CSV file. If you move data collectors to a different team, these data collectors are displayed under the new team on their next shift.
The following image shows the import/export options available from the Data Collectors tab in Workforce Intelligence.menu under > >