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PEGA0121: Email listener connection issue

Pega Predictive Diagnostic Cloud™ (PDC) generates the PEGA0121 alert when the email listener is unable to connect to the email server.

Example message text

Encountered Unknown Host Exception.Listener Name : office365test, Listener Email Account Name : testEmailAccount, Listener Id : EMAIL-Thread-56, Receiver Email Id: ixtestresults@pega.com, Node Id : 68c949bec4b5e9d5704a15e770071246. Error while retrieving emails, Couldn't connect to host, port: outlook.office365.com, 993; timeout 60000

Next steps

  • Check your email listener configuration to determine which email account your email listener is monitoring. Open the email account and make sure that the Receiver configuration is correct. 
  • Review the exception stack trace provided in the alert details to help understand the problem.

For more information, see Viewing email accounts and Viewing email listeners.

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