Skip to main content

Table of Contents

Standard Report Definitions — Work Analysis

Standard reports in the pyWorkAnalysis category identify by assignment which flow actions were selected, how often, and the timeliness of the selection. These reports are derived from information in the History-Work- classes.

Report Description
Work-.pyArrivalsPastEightWeeksSV Arrivals Past Eight Weeks SV — Provides a line chart with a colored line for each work type in the current application, showing how many new work items of that type were created (entered) in each week of the last eight calendar weeks.

Drill down to see the work items for a type (for all weeks).

Work-.pyPipelineCompletedByClass Average Elapsed Time per Status — For resolved work items in the current application, provides a bar chart by work type, showing the average time (in hours, minutes, and seconds) these work items held a New work item status, a status starting with the word Open, or a status starting with the word Pending.

If your application uses the New, Pending, and Open status values, this report can help identify how quickly work items progress from New to Open, and for how long (on average) they are in a Pending status, awaiting inputs from external sources.

Drill down to see the resolved work items that support the totals for one work type.

Work-.pyDailyArrivalsSV Daily Arrivals SV — For each of the past 30 calendar days plus today, provides a line chart and tabular form that shows a count of work items in the selected application resolved by team.

Drill down on a team to see the resolved work items.

Work-.pyEffortCompletedByClass Effort in Days by Customer — Provides counts and totals of effort in days for resolved work items in the current application. This report is summarized by customer enterprise ( .pyCustomerEnterprise property), customer ( .pyCustomer property), and work type.

Drill down to see the individual resolved work items.

Work-.pyAgeResolvedByResolverOrg Timeliness by Resolving Unit — For resolved objects in the current application, provides three counts at the resolving organization unit, division, and organization level:
  • Total resolved
  • Resolved past goal
  • Resolved past deadline

Drill down to see the work items.

Work-.pyAgeResolvedByClass Timeliness by Work Type — Provides a horizontal bar chart with one row per work type in the current application.

Bars show the counts of resolved work items that were resolved within goal, past goal, and past deadline, with a total.

  • Report Definition rule form

    A report definition rule defines a report definition report. This rule generates an SQL query that retrieves and sorts information from the PegaRULES database, an external database, or an Elasticsearch index, and generates HTML that displays the results in a variety of formats. You have a range of options for interacting with the results, depending on the settings on the Report Viewer tab.

Did you find this content helpful?

Have a question? Get answers now.

Visit the Collaboration Center to ask questions, engage in discussions, share ideas, and help others.

Ready to crush complexity?

Experience the benefits of Pega Community when you log in.

We'd prefer it if you saw us at our best.

Pega Community has detected you are using a browser which may prevent you from experiencing the site as intended. To improve your experience, please update your browser.

Close Deprecation Notice
Contact us