All reports are organized by categories. Each report must belong to one category, but you can have report shortcuts to the same report in more than one category.

The two types of categories are private and public. Both of these categories are available from the Report Browser.

Private categories provide shortcuts to reports that you created. Other managers cannot run or view these reports unless the owner makes copies of the reports available.

Public categories provide shortcuts to standard reports and reports that managers made available to others. Typically, application developers determine which standard reports are available to all work managers of an application.

The system populates and sorts standard reports into the following Public categories:

• Analyze Performance
• Analyze Quality
• Case Metrics
• Monitor Assignments
• Monitor Processes
• Open Cases
• Service Level Performance
• Step Performance

• Removing standard reports and categories from the Report Browser
• Creating a dedicated ruleset version for manager reports
• Running a report
• Learning about report types
• Usage reports

• Standard reports by category