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Standard reports by category

Standard reports by category

Reports are organized into categories based on the purpose of the report so that you can efficiently locate the report you need.

The following categories and standard reports are available:

  • Case Metrics
    • Case volume – For the last seven days, provides the cases created per day grouped by case type.
    • Time per stage – Provides a stacked bar chart of resolved cases by stage with the length of the bar representing the length of time.
  • Open Cases
    • Open case timeliness – Provides the case-level SLA status for open cases.
  • Service Level Performance
    • Open step timeliness – Provides the assignment SLA status grouped by assignment.
    • User timeliness – Provides the assignment SLA status grouped by user.
  • Step Performance
    • Goals and deadlines by step – Provides the SLA status grouped by assignment.
    • Step duration – Provides a historical view of the time it took a user to complete a step.
    • Time spent in step – Provides a historical view of the time spent on a particular step.

  • Usage reports

    Usage reports generate statistics about the usage and performance of report definition reports in the current application. Usage reports are defined in the Log-ReportStatistics class.

  • Report categories

    A category provides a way for managers to classify and organize reports in the Report Browser.

  • Keystores

    A keystore is a file that contains keys and certificates that you use for encryption, authentication, and serving content over HTTPS. In Pega Platform, you create a keystore data instance that points to a keystore file.

  • Standard reports and categories

    All reports are organized by categories. Each report must belong to one category, but you can have report shortcuts to the same report in more than one category.

  • Standard reports and categories

    All reports are organized by categories. Each report must belong to one category, but you can have report shortcuts to the same report in more than one category.

  • Standard Report Definitions — Monitor Assignments

    Standard reports in the pyMonitorAssignments category provide information about open assignments. Open assignments represent a backlog of work for human operators.

  • Standard Report Definitions — Performance Analysis

    Standard reports in the pyPerformanceAnalysis category analyze and summarize resolved (completed) work items along quality dimensions. These reports support a retrospective review of past work to help identify how business processes might be improved. The reports are derived from instances of Work- classes.

  • Standard Report Definitions — Work Analysis

    Standard reports in the pyWorkAnalysis category identify by assignment which flow actions were selected, how often, and the timeliness of the selection. These reports are derived from information in the History-Work- classes.

  • Standard Report Definitions — Work Monitoring

    The pyWorkMonitoring category includes reports that list or summarize open (unresolved) work items in the current application. These reports support day-to-day monitoring of the business processes that are supported by your application.

  • Reporting

    Gain insight into the statistics of your application by displaying the data in the form of well-organized reports. For example, you can create a report with the number of resolved cases per user to assess users performance.

  • Running a report

    Access and analyze relevant information in clear and organized reports. For example, you can monitor system performance by running regular reports that can contain such details as the time spent to perform a task.

  • Report results

    After a report runs, the results display in the Report Viewer. The Report Viewer shows the title of the report, and the date and time when the results were generated. The Report Viewer also provides options for working with the results.

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