Table of Contents

Article

Resolving revisions

As a revision manager, assess whether the rule updates are satisfactory. If you approve of the changes, you can submit the revision for deployment. Before you can submit a revision, you must approve all change requests that comprise that revision.

Use case

uPlusTelco wants to modify the price of one of their products.

Before you begin

Resolve the change request that was assigned to you. For more information, see Completing change requests.

Approving change requests

Assess the modifications that were introduced by the business users by opening a change request that is part of a revision. You can approve the change request if the updates are acceptable.

  1. In the Customer Decision Hub portal Home screen, in the Work under Revision Management section, click a change request name that you need to approve.
  2. Optional: Inspect each rule by clicking its name in the Scope of changes section.
  3. Click Approve to accept the changes.
  4. In the Comment section, enter completion comments.
  5. Confirm your approval by clicking Submit.

Example:

The following figure shows an example approval process of a change request:

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Approving a change request

Submitting revisions

After you resolve all change requests that comprise a revision, you can submit that revision. Afterward, you can download the revision package and import it to the enterprise application.

  1. In the Customer Decision Hub portal Home screen, in the Work under Revision Management section, click the name of the current revision.
    Thumbnail

    Selecting a revision to complete

  2. Confirm the revision approval by clicking Submit in the top right corner of the Revision screen.
    Thumbnail

    Submitting a revision

  3. In the Comment field, provide the completion comments and click Submit.
  4. Save the revision package in your directory by clicking Download revision.
    Thumbnail

    Downloading the revision package

What to do next

Import the revision package in the enterprise application for testing before the revision becomes active. For more information, see Importing the revision in the enterprise application.

Conclusions

You have completed a proposition revision process in the Customer Decision Hub portal by approving all change requests that were included in that revision and downloading the revision package to your directory.

Published October 2, 2018 — Updated October 31, 2018

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