Skip to main content


         This documentation site is for previous versions. Visit our new documentation site for current releases.      
 

This content has been archived and is no longer being updated.

Links may not function; however, this content may be relevant to outdated versions of the product.

Assigning work pools to an access group

Updated on July 1, 2021

Work pools are the case types in which users in an access group are allowed to create cases. You specify the work pools that are available to an access group.

Before you begin: Complete the following task before assigning work pools to an access group: Creating an access group.
  1. Create an access group, or open an existing instance from the navigation panel by clicking RecordsSecurityAccess Group and selecting an instance.
  2. On the Advanced tab, in the Name field of the Work Pools section, list the work pools that are accessible to this access group.
    1. In the Name field, press the Down Arrow key and select a work pool.
    2. To add more work pools to the access group, click Add item and select a work pool.
    3. To select the user's default work pool, click the button next to the work pool name.
      As a best practice, select the work pool that contains the case types in which users that belong to this access group most often create cases. This selection determines the default work pool that appears on the top of the Application Explorer tree when you open an application.

Have a question? Get answers now.

Visit the Support Center to ask questions, engage in discussions, share ideas, and help others.

Did you find this content helpful?

Want to help us improve this content?

We'd prefer it if you saw us at our best.

Pega.com is not optimized for Internet Explorer. For the optimal experience, please use:

Close Deprecation Notice
Contact us