Speed up email triaging by mapping data to a business case
To improve the usability of Pega Intelligent Virtual Assistant for Email™, you can now speed up triaging by mapping data to a business case. For this purpose, use the new case form that is displayed along with the received email. Right-click the content in the email body or use the text analysis view to perform entity mapping.
Entity mapping in Pega Platform
For more information, see Email triage.
Published August 9, 2018 — Updated September 25, 2018