Cases are the primary units of processing in applications that use flows. A large fraction of database processing involves creating and updating cases. Updates to related objects, such as assignments and attachments, usually also require updates to the case.
As configured during installation,
of concrete classes derived from the
base class—in the
table, except as described in this topic.
Class groups and work pools
A work pool, defined by a class group instance, causes all cases for an application to be stored in a single shared database table. This sharing is helpful for searching and reporting on cases. With appropriate safeguards, this also allows a case to be reclassified from one case type to another (when both are in the same work pool). Such reclassification can be a typical, normal aspect of the application workflow, or can indicate that the case was initially created with the wrong case type.
In development systems (only), the system can automatically create a database table (and
data instance) each time you create a work
pool, directly from the class form or indirectly using a wizard or tool. The structure of
the new table is similar to the initial structure of the
table demonstrates work pools, and serves as a default table
for cases. As initially configured during installation, the system saves work items from the
PegaSample application and from certain developer tools in the
As a best practice, use a dedicated table for cases for each application.
If your system hosts two or more unrelated applications each with one or more work pools,
store work items for each application in a dedicated table, using the structure of the
table. A dedicated database table is recommended because:
It improves report performance (based on SQL
- It makes insert operations faster when new cases are created
In addition, different applications might need different properties exposed as database columns
If you create the applications using the New Application wizard, each work pool has a
dedicated table named pc_ZZZZZ_Work, which is a copy of the
and you do not have to segregate cases into a dedicated table.
table contains cases from two or more unrelated
applications, segregate cases into a dedicated table.
If an appropriate data table mapping is undefined for a work type (or an entire work
pool), the system saves the work item in the
table. This is
undesirable except in rare cases where only a few rarely searched work items are expected.
To notify developers or system administrators that work items are saved in that table, the
system creates a PEGA0041 alert.